Customer experience has always been one of the most crucial elements behind growth and development of business organizations. A flexible and robust CX strategy delivers quality user experience which in…
Utilization of Artificial Intelligence (AI) and Machine Learning (ML) has become significantly increased amongst numerous industries. Application of AI and ML tools deliver automated intelligent systems capable of streamlining day-to-day…
One of the important elements of assuring positive growth and development of a business enterprise is to develop an effective customer experience strategy. CX strategy is considered a crucial aspect…
What is your VOC approach? Are you listening to customers, or still just Hearing ? Conventionally, VOC (voice of the customer) has been captured by surveys or some other form…
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